Privacy policy

KPD - খাবার পৌঁছে দেই ("we", "our") takes your privacy seriously. This Privacy Policy comprehensively governs the data access, collection, handling, and protection practices for our entire digital marketplace platform, which includes our official website gokpd.com and our three mobile applications published on the Google Play Store:

1. KPD (Customer Application) - Package Name: kdp.gokpd.com
2. KPD RESTAURANT (Merchant Application) - Package Name: ://restaurant.com
3. SERVE KPD (Deliveryman/Rider Application) - Package Name: serve.kpd.com

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SECTION A: SERVE KPD (Rider App - serve.kpd.com) DATA POLICY
- Location Data (GPS): SERVE KPD accesses, collects, and processes precise physical location and approximate location data, including background location tracking when the application is closed or not in use. This data is mandatory to enable real-time delivery routing, accurate order assignment, and live delivery tracking for customers on our platform maps.
- Personal Identification: Collects user IDs, names, email addresses, and phone numbers (such as +19296736258) for secure rider workspace authentication and fleet management.
- Device Identifiers: Collects Device IDs and crash diagnostics via Firebase to prevent fraud and maintain network security.

SECTION B: KPD (Customer App - kdp.gokpd.com) DATA POLICY
- User Accounts: Collects name, verified mobile phone numbers via OTP, and email addresses during customer registration for account functionality and profile security.
- Ordering & Location: Accesses user-permitted approximate and precise location data to show nearby partner restaurants and calculate exact delivery matrix routing.
- Financial Metrics: Does not store credit card/mobile banking pins directly; all transactions are encrypted in transit via verified payment gateways (bKash/Nagad/SSLCommerz).

SECTION C: KPD RESTAURANT (Merchant App - ://restaurant.com) DATA POLICY
- Vendor Credentials: Authored for authenticated business owners (such as Hemel Bhai Kacchi Ghar using test@hemel.com) to access the order fulfillment feed.
- Location Tracking: Stores the precise geographic location of the restaurant storefront to guide active KPD delivery partners to the kitchen door.
- Other Financial Info: Accesses and logs internal store sales history metrics, gross revenue statements, and payout disbursement summaries strictly for app functionality.

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GENERAL PLATFORM RULES (Data Security & Erasure)
- Data Encryption: All personal profiles, mapping coordinates, and logistical metrics are strictly encrypted in transit using industry-standard SSL/HTTPS data channels.
- Data Sharing Protection: We never sell, lease, or distribute registered user coordinates or personal metrics to unverified third-party advertising frameworks. Data is only shared internally between the customer, restaurant, and rider to complete active logistics transactions.
- Account Deletion Request: Users retain the absolute right to request the absolute erasure of their system profiles. To request permanent account and data deletion, users can submit a direct request to support@gokpd.com or contact us via our official channels.

Developer & Legal Owner Entity:
This ecosystem is owned and operated by GOKPD.
Website: https://gokpd.com
Official Email: support@gokpd.com
Contact Phone/WhatsApp: +8801875140801