Terms and condition

Terms & Conditions

Last Updated: 01/08/2026

By using the KPD - খাবার পৌঁছে দেই ("we", "our", "the platform") app,
you agree to the following terms. Please read carefully before use.

1. General
KPD is a multi-vendor food delivery platform connecting local
restaurants and customers for food ordering and delivery. You must
be at least 18 years old to use this app, or use it with guardian
consent.

2. Account Registration
- You must provide accurate and up-to-date information when creating
  an account
- You are responsible for maintaining the security of your account
  (password/OTP)
- We reserve the right to suspend accounts showing suspicious activity

3. Orders & Payment
- Once confirmed, orders will be prepared by the restaurant and
  delivered by our riders
- Prices are set by restaurants and may include delivery charges
- Accepted payment methods: Cash on Delivery and/or digital payment
  options listed in the app (bKash/Nagad/SSLCommerz)
- Prices and availability are subject to change without prior notice

4. Cancellation & Refund Policy
- Customers may cancel free of charge before the restaurant accepts
  the order
- Cancellations after preparation has begun may incur partial or full
  charges
- For incorrect, damaged, or incomplete orders, customers may raise a
  complaint through the app; refunds or credits will be issued upon
  verification
- Refund processing may take up to 3-7 business days

5. Delivery
- Delivery times are estimates and may vary due to traffic, weather,
  or distance
- KPD is not liable for delivery delays or failures caused by
  incorrect or incomplete addresses provided by the customer

6. User Conduct
Users must not engage in fraudulent activity, harassment, or any
unlawful conduct on the platform. Violations may result in permanent
account suspension.

7. Limitation of Liability
KPD acts as a platform connecting restaurants and customers. Food
quality, ingredients, and health-related matters are the
responsibility of the respective restaurant. KPD will make reasonable
efforts to ensure quality but does not assume full liability.

8. Changes to Terms
We reserve the right to modify or update these terms at any time.
Material changes will be communicated through the app.

9. Contact Us
For questions or complaints, contact:
Email: support@gokpd.com
Phone/WhatsApp: +8801875140801

By using this app, you are deemed to have agreed to all the terms
stated above.